Legal & Privacy

How to Delete Your Devolutions Account and Data

Below, you will find the different steps and procedures required to delete your Devolutions account and/or data. Note that these procedures can change depending on the type of data being deleted.

Once a data deletion request has been made, the data is deleted from our products’ databases within a 30-day period and the backups are automatically erased after a 12-month period.

If you have any questions, please contact our Privacy Director at privacy@devolutions.net

Deleting Devolutions Accounts

1. Log in to the account at portal.devolutions.com.

2. In the “profile” tab, click on “Delete Account.”

Note that after deleting your Devolutions account, the following services will no longer be available:

• Hub Personal : deleting your Devolutions account will automatically erase your Hub Personal account and all of its data.

• Hub Business and RDM Online Services (including Devolutions Custom Installer, Devolutions Online Drive, and Devolutions Online Backup): deleting your Devolutions account does not erase the data stored within these services. You will simply no longer have access to them.

We therefore recommend exporting your data before deleting your Devolutions account if you wish to keep a backup.

Deleting Hub Business Accounts

If you are a Hub Business account administrator, then you must contact our support team at service@devolutions.net to delete your account. Note that only the account’s administrator can make this request. If you are not the administrator but wish to delete data stored in the account, please contact your administrator. Devolutions cannot grant these requests.

Deleting Hub Personal Accounts

1. Log in to the account at portal.devolutions.com.

2. In the “Hub Personal” tab, choose the “Delete” option.

Deleting Your Data in RDM

RDM is installed locally on your devices (desktop or mobile). Therefore, Devolutions has no access to the data or data sources stored on them and cannot delete them. If you want to delete the data or data sources stored in RDM, here are the steps to follow:

For the RDM desktop app

1. Select the “database” option in the “File” tab

2. Click on the “X” to delete the selected data source

For the RDM mobile app

1. On the home page, click on “≡” and select “data sources”

2. Select the data sources that you wish to delete, then click on “⋮”

3. Select the “Delete the Data Source” option.

Please note that deleting data sources stored in RDM does not automatically delete the external data these that data sources had access to. This operation has to be done separately according to the procedures applicable to each source.

Deleting All Your Personal Data

Deleting your Devolutions, Hub Business, or Hub Personal account does not necessarily erase all the personal data Devolutions keeps for other legitimate or authorized reasons, as mentioned in our Privacy Policy. For example, we could keep your personal data if you have opened a service ticket with our support team or if you subscribed to one of our email lists.

If you wish to erase all your personal data held by Devolutions, or for all other requests relative to your personal data, please forward us your request at privacy@devolutions.net. Make sure to write your whole name and the email address linked to the account or the data you wish to see erased. A member of our team will then contact you to attend to your request within the timeframe set by the law.

To no longer receive communications from us

You can always unsubscribe or withdraw from our email lists by one of the following means:

1. Click on the link provided in the emails and other electronic communications sent by Devolutions.

2. Log in to your Devolutions account at portal.devolutions.com, go to the “profile” tab, and click on the “Manage” link in the “Communication” section. You will then receive an email with a link allowing you to access your email preference center. You can then choose which subscription to keep or to remove, or simply click on “Opt out from all email communications.”

3. Submit a request to that effect at privacy@devolutions.net.